I1juta Privacy Policy – Personal Data Protection for Malaysian Members

1. Introduction & Scope of This Privacy Policy

This Privacy Policy ("Policy") is published by i1juta ("we", "Platform") to describe our practices regarding the collection, use, storage, and protection of personal data belonging to members ("you", "Member") who register and use the i1juta platform at i1juta.best.

I1juta operates as an online betting and entertainment platform offering slots, Live Casino games including baccarat and roulette, Sports Betting covering the Malaysia Super League and EPL, and e-sports. In providing these services, we collect and process certain personal data necessary to deliver a safe, fair, and high-quality experience for every Malaysian member.

This policy applies to all personal data we collect through the i1juta website, mobile app, email communications, customer support interactions, and any other channel you use to engage with our platform. By registering an account on i1juta, you confirm that you have read and understood this Privacy Policy.

2. Personal Data We Collect

I1juta collects only the data genuinely necessary to provide our services. Below are the categories of data we collect and the reasons for collecting them:

We do not collect sensitive data such as health information, religious beliefs, political views, or sexual orientation unless you voluntarily disclose it in the context of a customer support communication, where it will be handled with the highest level of confidentiality and not retained longer than necessary.

3. How i1juta Uses Your Data

Every piece of data we collect has a clear and legitimate purpose. i1juta uses members' personal data for the following:

• Service Delivery: Managing your account, processing deposits and withdrawals in MYR, and ensuring you can access all games available on i1juta.
• Identity Verification (KYC): Complying with legal requirements related to identity verification and anti-money laundering (AML).
• Security & Fraud Prevention: Detecting and preventing unauthorized access, duplicate account activity, chargeback fraud, and any other form of platform abuse.
• Customer Support: Processing inquiries, complaints, and support requests submitted via live chat or email at support@i1juta.best.
• Service Communications: Sending important notifications about your account, changes to our terms, security updates, and promotional information you have agreed to receive.
• Responsible Gambling: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support to members who may need it.
• Platform Improvements: Analysing usage data in aggregated, anonymised form to understand how members interact with i1juta and to improve the overall user experience.
• Legal Compliance: Complying with any reporting or disclosure obligations required under Malaysian law or by directive of a competent authority.

4. Sharing Data with Third Parties

I1juta does not sell, rent, or transfer members' personal data to third parties for their own marketing purposes. Full stop. This is our absolute commitment.

However, in the course of operating our platform, there are limited situations in which member data may need to be shared with the following parties:

• Payment Processors: Payment service providers that process your deposits and withdrawals — including Touch 'n Go, GrabPay, DuitNow, and FPX — receive only the minimum financial data needed to complete each transaction. They are bound by their own privacy policies and are not permitted to use your data for any other purpose.
• Game Software Providers: Third-party game studios providing slots and Live Casino games may receive anonymised member identifiers for technical purposes. They do not receive your full name or contact information.
• Legal Authorities: Where required by Malaysian law, a court order, or a directive from a legitimate authority, i1juta may be obligated to disclose certain member data. We will endeavor to notify you of any such request unless prohibited by law from doing so.
• IT Service Providers: Companies providing technical infrastructure, server hosting, and cloud services for the i1juta platform are bound by strict data processing agreements and may only access the minimum data necessary to carry out their technical duties.

5. Data Security at i1juta

I1juta continuously invests in security infrastructure to ensure our members' personal and financial data remains protected at all times. The key security measures we have in place are as follows:

• AES-256 Encryption: All personal data stored in our database is encrypted using AES-256 — the same standard used by global financial institutions.
• SSL/TLS for Data in Transit: All communications between your browser or app and i1juta's servers are protected by SSL/TLS protocols to prevent data interception during transmission.
• Internal Access Controls: Only i1juta staff with a legitimate operational need may access member data, and every instance of access is recorded in a maintained audit log.
• 24/7 Security Monitoring: Our IT security team continuously monitors the platform to detect any suspicious activity, intrusion attempts, or anomalies that may indicate a security threat.
• Two-Factor Authentication (2FA): Members are encouraged to enable two-factor authentication on their accounts for an added layer of protection against unauthorized access.
• Regular Penetration Testing: i1juta conducts regular security audits carried out by independent experts to identify and address vulnerabilities before they can be exploited.

While we take all reasonable steps to protect your data, no security system can guarantee absolute 100% protection against every threat. You also play an important role in keeping your account secure — safeguard your password, never share it with anyone, and enable 2FA where available.

6. Cookies & Tracking Technologies

I1juta uses cookies and similar tracking technologies to ensure the platform functions correctly and to understand how members use our services. Below are the types of cookies we use:

• Strictly Necessary Cookies: These cookies are required for core platform functions such as maintaining your login status, language preferences, and session security. Without them, the platform will not function properly. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as favorite game types, last-used bet limits, and display settings. This helps us deliver a more personalized experience without you having to reconfigure your preferences each time you log in.
• Analytics Cookies: Collecting anonymised information on how members interact with the platform — most visited pages, most popular games, and time spent on the platform. This data helps us improve i1juta.
• Security Cookies: Used to detect suspicious login attempts, identify unfamiliar new devices, and prevent account fraud.

You can manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the i1juta platform. For guidance on managing cookies in popular browsers such as Chrome, Firefox, or Safari, refer to the relevant browser's help documentation.

7. Your Rights as an i1juta Member

As an i1juta member, you have the following rights regarding your personal data. i1juta is committed to respecting and facilitating the exercise of all these rights:

To exercise any of the rights above, send your request via email to support@i1juta.best with the subject line "Data Privacy Rights Request", along with your full name and registered phone number for identity verification. i1juta will process your request within 30 business days from the date of receipt. If your request is complex or involves a large volume of data, we may require up to 60 days, and we will notify you accordingly.

8. International Data Transfers

In certain situations, personal data of i1juta members may need to be processed or stored on servers located outside Malaysia — generally for business continuity, data backup, or the use of international cloud services that meet high security standards.

Whenever member data is transferred outside Malaysia, i1juta ensures that:

• The recipient country or region provides a level of data protection equivalent to or higher than Malaysian standards.
• Appropriate data transfer agreements have been established with recipient parties to ensure your data is protected to the standards we require.
• End-to-end encryption is applied during data transfers to prevent interception or unauthorized access while data is in transit.
• Your rights as a member remain protected regardless of where your data is processed.

9. Privacy of Children Under 18

The i1juta platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

If we discover that we have collected personal data from an individual under the age of 18 without appropriate parental or guardian consent verification, we will:

• Immediately closing the account in question and blocking access to the platform.
• Deleting all personal data collected from such individuals as promptly as possible.
• Refunding any deposits made, subject to identity verification and any necessary investigation.

If you believe a minor has registered or is using the i1juta platform, please contact us immediately at support@i1juta.best so we can take prompt action. We take child protection very seriously.

10. Links to Third-Party Websites

The i1juta platform may contain links or references to third-party websites in certain contexts, such as responsible gambling information or financial assistance resources. This Privacy Policy does not apply to those third-party websites.

I1juta is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each website you visit separately. The presence of a link to a third-party website does not imply that i1juta endorses or vouches for that site.

11. Changes to This Privacy Policy

I1juta reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer.

When we make significant changes to this Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending email notifications to all registered members outlining the key changes made.
• Displaying a clear notice within the i1juta platform at least 7 days before the changes take effect.
• For particularly significant changes, we may request your renewed consent before you continue using the platform.

We encourage you to review this Privacy Policy periodically to stay informed about how i1juta protects your information. Your continued use of the i1juta platform after any changes to this Policy take effect constitutes your acceptance of the updated Policy.

12. How to Contact i1juta Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how i1juta handles your personal data, you can reach us through the following channels:

• Privacy Email: Email us at support@i1juta.best with the subject line "Privacy Enquiry" for any personal data-related requests. Our response time is within 2 business days.
• Live Chat 24/7: For general privacy enquiries that do not require formal data processing, reach our support team via live chat available on the i1juta platform at any time.
• Formal Requests: For formal data rights requests such as access, correction, or deletion, submit a written request via email along with complete identity verification details. We will process your request within 30 business days.

I1juta is committed to handling all privacy inquiries with the seriousness and professionalism they deserve. We understand that data privacy is a matter of real importance to our Malaysian members, and we take every concern you raise seriously.